The Samuel's Difference

Teamwork

• We practice open, honest, and timely communication.
• We value collaboration and meeting our shared goals together.
• We assume the best about one another.
• We go to one another kindly and directly with concerns.
• We foster an environment where we can ask one another for help.
• We are approachable.

Customer Service

• We provide an extraordinary customer experience.
• We treat customers like family and go the extra mile.
• We keep our prices competitive.
• Our customers have energizing, caring interactions with us. They can tell we enjoy our jobs.

Respect

• We respect our customers' and team members' uniqueness and way of life.
• We value our customers' and team members' opinions and time.
• We practice caring, kindness, and tolerance toward our customers and one another.

Honesty and Accountability

• We are upfront with all the information we can give.
• We keep our word and follow through on commitments we make to our customers and to one another.
• We create an environment where we can be open about our mistakes and learn from them.

Efficiency and Adaptability

• We have an ethic of continuous improvement and learning, both in the business and as individuals.
• We expect and embrace change with customers, employees, and our external environment.

Celebration and Fun

• We celebrate one another's victories at work and in the community.
• We have fun with our customers and put a smile on their faces.

Profitability

• We understand that without financial profit, we can't live out our mission.
• We consider financial profitability in decision-making.
• We are cost-effective, doing more with less.