What type of guarantee comes with my new furniture?
All furniture and mattress sets from Samuel's Furniture come complete with the manufacturer's warranty. Samuel's Furniture offers extended warranties on all the products we sell.
Can I get my new furniture or mattress delivered?
Professional delivery is available for every product we sell. Samuel's Furniture would be happy to coordinate our 5 Star Delivery Service for you.
What areas do you serve at Samuel's Furniture?
Samuel's serves Bellingham, Ferndale, Annacortes, Blaine, Birch Bay, Lynden, Custer, Nooksack, Lummi Island, Edison, Mt Vernon, Camano Island, Oak Harbor, Marysville, La Conner, Chuckanut and more.
What is the best way to shop at Samuel's Furniture?
All methods are good but the "in store" experience, with the new home furnishings in front of you and our professional design staff assisting you, is always the best.
How do your prices compare with other retailers in the area?
Samuel's Furniture monitors competitors' prices to ensure that Samuel's Furniture is always offering the lowest possible price. We live up to our slogan "Quality Furniture at Affordable Prices."
I believe the furniture that was just delivered may be damaged. What do I do?
If the damage was discovered while our delivery team was present, our service department has likely been notified of the issue by the delivery team. As a standard procedure, a representative from our service department will give you a post-delivery call to make sure you are completely satisfied with your delivery and your new merchandise. During this call, any damage, repair, or service concerns will be addressed. You may also reach our service department by calling us directly at (360) 384-2542.
Are the repairs done in my home or elsewhere?
Depending on the level of service or repair needed, service may be completed in your home, in our shop, or at the manufacturer's factory.
I bought furniture from you a few years ago. It is no longer functioning properly (it is squeaking, making clanking noises, upholstery is splitting, etc.) Will Samuel's repair this?
Please give our service department a call to verify any warranty that may still be in effect and if the damage is repairable, etc. Our service department will discuss the damages with you and, if appropriate, either send a technician to your home or have you bring the furniture to our shop for inspection and repair.
What is the cost to have a technician look at my furniture for repair?
If your purchase included our professional 5 Star Delivery Service, Samuel's Furniture will offer free, in-home service to the original purchaser for one year from the original date of delivery. This service is for warranted defects and workmanship only and is provided to customers within our normal delivery area. After the one year free service period has expired, a labor charge for repairs and/or installation of warranted parts and a trip charge for the technician's visit may apply. The customer will pay for all parts and labor required after both, the one year free service period and the manufacturers' warranties, have expired. Any service, trip charge, or repair costs will be discussed with your beforehand.
Does my furniture have a warranty? If so, what is the length of my warranty and what does it cover?
Check with our service department. Depending on the manufacturer, your furniture may have a warranty ranging from one year to life-time warranty on certain parts, upholstery or frame. Samuel's Furniture offers one year free, in-home service for warranted defects and workmanship from the original date of delivery (applicable only to orders which included our professional 5 Star Delivery Service).